Who you're booking with
Holidays on this website are operated by Walk Hadrians Holidays, trading as Walk Hadrians Wall. Registered business details are available on request.
Your booking
A booking exists once you have accepted a written quote and paid the deposit stated on it. The quote sets out your itinerary, overnight stops, party details, price, deposit and balance dates. The balance is due by the date shown on your quote; unpaid balances after a reminder may be treated as cancellation.
Changes and cancellation by you
Tell us as early as possible. Date changes are accommodated where the B&Bs and transfer schedule allow. Cancellation charges reflect what we cannot recover from accommodation providers at the point you cancel, and are set out on your quote. Luggage-transfer-only bookings: full refund before the first transfer; no refund once transfers have begun.
Changes and cancellation by us
If we must materially change or cancel your holiday (for example, accommodation failure we cannot re-cover, or official trail closure), we will offer an alternative or a refund of payments made to us for the affected arrangements.
What our service covers
We arrange accommodation, luggage transfers, route documentation and support as described on the what's included page. Walking is undertaken at your own responsibility on a self-guided basis; you are responsible for your own fitness, equipment, navigation decisions and conduct on the trail.
Insurance
We strongly recommend travel insurance covering cancellation, personal liability and walking activities from the moment you book.
Luggage in transit
One bag per person up to 20 kg. Valuables, medication, electronics and documents must travel with you; bags and externally attached items travel at your risk as described on the luggage transfers page.
Complaints
Tell us during the holiday via the support line so we can fix things while they're fixable. Anything unresolved: contact us within 28 days of your return, via the contact page, and we'll respond properly.